Support
Real humans, real fast. Email info@laynexstudio.com and we’ll get back to you within one business day.
Frequently asked
How long does a fax take to deliver?+
Most faxes complete in 30 to 90 seconds. Larger documents and busy recipient lines can take longer.
What happens if my fax fails?+
You are not charged for a failed transmission. FaxJet shows the specific failure reason (line busy, no answer, interrupted) and lets you retry with one tap.
Do you keep my documents?+
Yes, on our servers, so your history, receipts, and resending work on all your devices. They stay until you delete them: delete a fax in the app, or use Settings › Data & Privacy › Delete My Data to remove all of your data.
Can I send a fax to international numbers?+
Yes. Pick the country, type the number, and send. FaxJet reaches fax numbers in the US, Canada, and around the world.
How do I cancel my subscription?+
Open iOS Settings › tap your name › Subscriptions › FaxJet › Cancel Subscription. The change takes effect at the end of the current billing period.
Need a refund?
Apple handles all refunds for App Store purchases. Visit reportaproblem.apple.com and select FaxJet to submit a refund request.